Shipping & Returns

At Black Sheep Coffee, we aim to make your shopping experience seamless and worry-free. We offer reliable shipping options to ensure your orders arrive promptly and in perfect condition.

Shipping Provider

We use a trackable courier service for all local deliveries within Singapore only for coffee and coffee accessories orders.
Once your order has shipped, you can track your package using the order tracking number provided in our email notification.

Delivery Charges

We charge a flat rate of $2.50 for every coffee order. Complimentary delivery for coffee orders above $120.
For coffee subscription orders, there is no delivery charge. We appreciate the commitment you place in us for your daily brew! Coffee subscriptions are billed at a fixed rate based on the plan you choose.
For coffee accessories and Delonghi products, the delivery charge is $2.50 per order.
For La Pavoni products, delivery is complimentary. La Pavoni Coffee Machines will be delivered by Smeg Singapore themselves.

Delivery Locations & Addresses

As much as we would love to bring our coffee and the other items that we sell to every location in Singapore, however, there might be some restricted addresses that our delivery partner could not support. To avoid inconvenience, please ensure that your delivery address does not require special clearance or permit to access the premises.

If you need to update your shipping address after placing an order, please contact us as soon as possible. Once your order has been processed, we may not be able to make changes to the shipping address. This would mean that once the airway bill is generated with the address that was initially indicated in the order, we will not be able to make any other changes.

Tracking and delivery timelines

You will receive a confirmation email with your order details after placing your order.

Once your order is fulfilled, you will receive another email containing your tracking number.

We’ve chosen the fastest delivery option, packages should arrive within 3 to 5 business days during non-festive periods. During festive periods and public holidays, delivery may take about 4 to 5 business days or more.

Please note that these delivery times apply from the date of dispatch, not from when the order is placed. As the estimated timings are provided by our delivery partners, we cannot guarantee against potential shipping delays or unforeseen circumstances.

If you do not receive your order within the stated time frame, you can use the tracking number provided in the email to follow up with the designated courier.

Returns, Cancellations and Warranty

For food safety and hygiene reasons, we generally do not accept returns. (applicable to all products and coffee).

Rest assured that your order undergoes stringent checks and quality control before we ship them out to you.
However, should you encounter any issues upon receiving your order, please contact us and we would love to assist you with it.

In the event where we have shipped out your order to the wrong location due to an incorrect address given, we will not be able to cancel and refund your order. Please ensure all information is provided accurately when checking out. Should you require assistance after you have placed an order, please contact us and we’ll gladly assist as best as we can.

Warranty for Delonghi and La Pavoni products are covered by the manufacturers themselves in Singapore. Please register your warranty on their respective websites and contact their customer service centres for any issues that may arise.

Payment Methods

- Credit/ Debit Cards.